Privacy Policy
STORE POLICY OVERVIEW
1.1 QUALITY AND USAGE
We strive to have every customer fall in-love with their bundles, closures or frontals. Platinum hair maintains the highest level of quality. All bundles, including wefts, are thoroughly sanitised and deep conditioned once they arrive from India. Afterwards, bundles are inspected for acceptable quality prior to shipping. Your hair is ready for immediate use upon opening your package.
Please ensure that you test all hair products before using it on the hair as this can cause damage.
We are also not responsible for any damage caused by over bleaching or hair dye. We suggest seeking professional help when dying your hair extensions.
1.2 EXCHANGE
Please review your order carefully prior to the final confirmation when submitting your purchase. Should your received order be different from the order you placed online, due to processing mistakes, we will happily exchange the incorrect piece(s) for the correct order. You must email us within 48 hours of your delivery to receive clearance and further instruction to exchange.
1.3 SHIPPING
Orders are processed as soon as possible, and normally shipped out the next business day. Orders are not processed on weekends or holidays.
After processing, you will receive tracking information for your order(s) via email. Shipping takes between 2-5 business days depending on the destination.
After an order is in the hands of the shipping company, we are not responsible for lost, stolen or damaged products. Please contact the shipping company if you do encounter any problems.
Please make sure your address is correct at check out. We are not responsible if your package is shipped to the wrong address. If package is returned, the customer will be charged for any additional transportation costs.
1.4 RETURN AND EXCHANGE POLICY
Customers have the right to initiate a refund within 14 days after receiving the product.
The customer must notify the seller of their withdrawal in writing.
The customer must return the products in their original condition, and the seller will refund the price of the products within 14 days of receiving the returned products.